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Privacy notice

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Privacy notice

Welcome to our website and thank you for your interest in our software products. We hereby inform you about the handling of your personal data and its processing by us. In addition, you will be informed about your statutory rights by means of this data protection declaration in connection with the processing of this data.

We always take the protection of your data very seriously. In principle, it is possible to use our websites without collecting any personal data.

However, as soon as you wish to make use of special services of Rillsoft GmbH via our website, e.g. in the context of ordering via the contact form or registering for testing the Rillsoft Cloud, or registering for seminars, etc., processing of personal data could become necessary. If this is the case and there is no legal basis for such processing, we will generally endeavor to obtain your consent.

Rillsoft GmbH will always handle your data conscientiously and carefully. For the protection of your data, we have implemented necessary technical and organizational measures to ensure the personal data processed through our website. Only the persons responsible for this can access it.

Who is responsible for data processing

The responsible party within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is:
Postal address: Rillsoft GmbH
Mollenbachstr. 14
71229 Leonberg
Deutschland
Tel.: +49 (0)7152 30725570
E-Mail: info@rillsoft.de
Website: https://www.rillsoft.de

What are cookies and how are they used?

We use so-called cookies on our site to make the user experience more efficient. Two different types of cookies may be used on our pages, so-called “session cookies” and “permanent cookies”.

Session cookies" are small text files that are stored on your computer until you leave the site. A permanent cookie, on the other hand, remains on your device for a certain period of time after you leave the site or until you delete it manually.

Most browsers are set to accept cookies automatically. If you would like to prevent the collection of data through cookies, you have the option in most browsers to disable the use of cookies. However, this could limit the functionality of our website.

Personal data

Personal data is data that you provide to us and from which you can be personally identified (e.g. your name, e-mail address), or other data.

What data is collected and how is data used by us?

Automatic collection of general data and information

When you visit our website, a series of general data and information is transmitted to us or to our web space provider. This general data and information is stored in the log files of the server. The following data, among others, may be collected:

  • browser types used together with versions
  • operating system used
  • the website from which you accessed our website (so-called referrer)
  • the name of the website you visit on our website
  • the date and time of access to the website
  • an Internet protocol address (IP address)
  • the Internet service provider of the accessing system
  • other similar data and information that serve to avert danger in the event of attacks on our information technology systems.

This anonymous data is stored in such a way that, as a rule, if you do not log in to the website, it cannot be assigned to any specific person by us.

This information is statistically evaluated in summarized form for the ongoing optimization of the content of our website as well as our offers.

However, we reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete indications.

Data provided by the user

On our website or in any other way you have the possibility to provide us with the personal data, e.g. in the context of:

  • the order via the order form
  • the registration for Rillsoft Cloud
  • the registration for presentations or trainings
  • the remote support function for business customers
  • the general contact

In doing so, the following types of personal data may be collected from you:

  • salutation
  • first name
  • last name
  • Postal address (including billing address)
  • Telephone number (including landline and cell phone numbers)
  • E-mail address

In this case, such information is collected and stored solely for the purpose of internal processing of your order or contact. As a matter of principle, this data will not be passed on to third parties.

Login information for special areas

To use the access-protected areas of our website, you must register by voluntarily entering personal data. The data entered can be seen from the input mask during registration and will be stored in a customer account. We use the data provided by you in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO (necessary for the fulfillment of the contract) for the execution of the contract and processing of your requests. After complete execution of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law.

Contact possibility

Due to legal regulations, our Internet pages offer you the possibility to establish a quick electronic contact to our company as well as an immediate communication with us via e-mail. In this case, the personal data you provide will be automatically stored for the purpose of processing your contact. This personal data will not be passed on to third parties.

Purpose of data collection

Data is collected, processed and used exclusively for the purpose for which it was transmitted to us. Data processing outside of the respective relevant purposes does not take place.

Data transmission

The data provided to us by you or otherwise collected on our website is mainly processed within our company and stored on our servers in Germany.

We will only share your personal data with third parties if this is required by law:

  • you have given your express consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO,
  • the disclosure is required under Art. 6 para. 1 p. 1 lit. f DSGVO for the assertion, exercise or defense of legal claims and there is no reason to believe that you have an overriding legitimate interest in not disclosing your data,
  • in the event that there is a legal obligation for the disclosure pursuant to Art. 6 (1) p. 1 lit. c DSGVO, and
  • this is legally permissible and necessary according to Art. 6 para. 1 p. 1 lit. b DSGVO for the processing of contractual relationships with you.

External service providers

In order to provide our services and keep the online offer ready, we also use service providers who provide the technical infrastructure.

Thus, hosting providers, tax service providers and payment service providers process the data on behalf of our company.

We have concluded an order processing agreement with our service providers. Users of our service are made aware of the relevant service providers as upstream suppliers.

Use of Google Analytics with anonymization function

We use Google Analytics, a web analytics service provided by Google Inc (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, on our website. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by these cookies about your use of this website, including your IP address, is usually transmitted to a Google server in the USA and stored there.

We use Google Analytics with anonymization function on our website. The IP address transmitted by your browser as part of Google Analytics is therefore not merged with other data from Google. In this case, your IP address will already be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thus anonymized.

Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can prevent the general data collection and storage by Google Analytics at any time with the help of a browser extension, available at http://tools.google.com/dlpage/gaoptout?hl=de , with effect for the future.

For more information on terms of use and data protection, please visit http://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/ .

Use of Google Ads

Our website uses Google conversion tracking. The information collected with the help of the conversion code is used to create conversion statistics. It allows us to know, for example, the total number of users who clicked on the download button and were redirected to a page tagged with a conversion tracking tag. However, we do not receive information that personally identifies users.

For advertising purposes in Google search results as well as on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, browser information as well as information about your use of our website, etc.) and by means of a pseudonymous CookieID and based on the pages you visit.

Data processing beyond this only takes place if you have activated the “personalized advertising” setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

Use of YouTube components with extended data protection mode.

Our website integrates components (videos) of the company YouTube, LLC 901 Cherry Ave, 94066 San Bruno, CA, USA, a company of Google Inc, Amphitheatre Parkway, Mountain View, CA 94043, USA. We would like to point out that we use the “enhanced privacy mode” option of YouTube.

When you call up a page with embedded video, a connection is established with the YouTube server. A content of the corresponding YouTube component is then displayed by YouTube directly to your browser and embedded in the page. In doing so, YouTube or Google receive the information that your browser has called up our website. This information is transmitted by your browser directly to a YouTube or Google server in the USA and stored there.

If you do not want YouTube and Google to receive this information, you must log out of your YouTube account before visiting our website.

The purpose and scope of data collection as well as further information on data protection by YouTube and Google can be found in the following link: https://www.google.de/intl/de/policies/privacy/

Security

We strive intensively to ensure organizational and technically extensive security measures to protect your personal data at all times and to continuously improve them in line with technological developments. However, Internet-based data transmissions can always have security gaps, so absolute protection against access by third parties is impossible.

Retention period of data

We process and store your personal data only for the period of time required to achieve the purpose of storage or if this has been provided for by retention obligations and periods of time by the responsible legislator. After expiry of these periods or if the purpose of storage no longer applies, the personal data will be routinely deleted or blocked in accordance with data protection regulations.

Information, correction and deletion

In accordance with the legal provisions, you have the right to receive information free of charge upon request about which personal data we have stored about you. In addition, you have the right to have this information corrected or deleted, insofar as this does not conflict with any legal obligation to retain data.

If you have further questions about the processing of your personal data by us, you can contact us at any time at info@rillsoft.de.

Privacy policy for our social media pages

We operate the following social media sites:

In addition to us, there are also operators of the social media platform itself. In this respect, these operators are still other persons responsible for data processing, and we have only limited influence on them. Where we can influence and parameterize data processing, we endeavor to carry out data protection-compliant processing to the extent possible. However, in many places we cannot influence the data processing carried out by the operators of social media platforms, and we do not know exactly what data they process.

Data processing by us

The data you enter on our social media sites, such as comments, videos, images such as news, public messages, etc., are published through social media platforms and are never used or processed for other purposes. We reserve the right to delete content only when necessary. If this is a function of a social media platform, we may share your content on our website and communicate with you via the social media platform. The legal basis is Article 6(1) DSGVO sentence 1 letter f. The data processing serves our public relations and communication.

If you wish to object to a specific data processing that concerns us, please contact us using the contact information provided in the legal notice. Then we will consider your objection to process your data about us. If you wish to exercise your right to object to the social media platform, you must contact them directly.

If you send us a request on a social media platform, we may also refer you to other secure communication channels that ensure confidentiality. You may send confidential inquiries at any time to the contact information provided in the imprint.

As mentioned above, we make every effort to make our social media sites as compliant as possible with data protection requirements within the scope of the options made available by the social media platform. With regard to the statistics provided to us by social media platform providers, we can only influence them to a limited extent and cannot disable them. However, we first ensure that no other optional statistical information is available to us.

Data processing by the operator of the social media platform.

Social media platform operators use web tracking methods. Regardless of your login or registration on a social media platform, web tracking may be performed by social media platforms. Unfortunately, as mentioned above, we can hardly influence the web tracking methods of social media platforms. For example, we cannot turn it off.

Please note: It cannot be ruled out that the providers of social media platforms use your personal information and behavioral data, e.g., to evaluate your habits, personal relationships, preferences, etc. In this respect, we have no influence on the processing of your data by providers of social media platforms.

Information on how to manage or delete information held about you can be found on the following social media platform pages:

Your rights as a user

When processing your personal data, the GDPR grants you as a website user certain rights, namely the right to information (Art. 15 GDPR), the right to rectification and erasure (Art. 16 and 17 GDPR), the right to restrict the processing of your data (Art. 18 GDPR) and the right to data portability (Art. 20 GDPR). You may object to the processing of your personal data at any time (Art. 21 DSGVO). You may revoke your consent at any time with effect for the future in accordance with Art. 7 (3) DSGVO.

Right of appeal to a supervisory authority

Art. 77 DSGVO grants you the right to lodge a complaint with a supervisory authority if you believe that the processing of your data violates data protection regulations.